hospitality management

Hospitality Management

Cruise Operations

Stella Consulting provides comprehensive tailored services across the board, including ship operational management, technical support and crewing for cruise companies . We cover the following areas:

  • Cruise and itinerary planning
  • On-board process, roles and responsibilities definition
  • Customer relationship management
  • Food, beverage and hotel  operations
  • Health and safety protocol development

Stella Consulting embraces the development of your business with a personalized approach to cruise management: design and enhancement of product and services specifications around your needs. We also focus on monitoring processes and standards through the implementation of on-board audit plans ensuring compliance and governance.

Hotel Management

Our team of consultants assists owners, hotel buyers and developers in all phases of the hotel management process. Our diverse experience allows us to provide our clients with  key stones for effective standards and financial performances exceeding  your guests expectations:

  • Service excellence
  • Resource & product planning
  • Yield and revenues management
  • Training and talent development

Stella Consulting offers also data analysis and strategy to support your real estate decision-making processes